Spa Policy and Spa Etiquette
nailgirls Spa-Policies & Spa-Etiquette
We strive to make your nailgirls experience a pleasurable one. For this reason we encourage clients to respect our spa policies and etiquette.
‘Chat or Relax’
Catch up on the gossip with friends and the nailgirls or give us the silent treatment and get some much needed peace and quiet. It’s your choice. And we have iPods on hand for you individual silent disco-ers!
Appointments
Appointments are recommended, but walk-in clients are welcome. You will need to provide your credit/debit card details, or pay a deposit in order to book an appointment.
Please note our opening hours. Our last appointment must start thirty minutes before close of business.
Opening Hours –
Monday – Closed
Tuesday – 10.00 – 20.00
Wednesday – 10.00 – 20.00
Thursday – 10.00 – 21.00
Friday – 10.00 – 20.00
Saturday – 10.00 – 19.00
Sunday – 10.00 – 17.00
Cancellations
A 24 hour advance cancellation notice is required for all appointments. If you miss the appointment without contacting us, you will lose any deposit made to confirm the booking or the full amount of the treat(s) will be charged to the card which the appointment was held under.
Warning
Please advise us before your treat if you are pregnant or trying to get pregnant, have muscle or joint injuries, are suffering from high blood-pressure, are using Retin-A, Avage, Tazorac, Differin, Accutane, any photosensitizing or keratolytic medications, have had recent laser plastic surgery, or if you have any allergies or medical conditions, as this may affect our treat(s), therefore not making them advisable for you. If you are unsure please seek medical advise before booking.
Your Manipedi Health
Please note that we are licensed Nail Techs, not doctors or podiatrists/ chiropodists.
Your personal record card must be completed before each and every treat(s) begins. This way we can track the progress of you nails.
Requests
Our services have been carefully devised for our trained nail techs to perform to the highest possible standard. Therefore if you request a change in our methods there may be a £5.00 surcharge per request.
However we reserve the right not to carry out any or all requests.
Modifications
nailgirls reserve the right to modify treat(s), discontinue treat(s)and products and raise prices on treat(s) and products without prior notification.
Hygiene Standards
For Your Protection, nailgirls believes in impeccable cleanliness.
We use disposable (recyclable) pedi liners in our moveable pedi basins. We thoroughly disinfect each pedi basin after each client.
Prompt Arrival
Please arrive at least five minutes before your treat(s). Your nailgirls experience will be enjoyed all the more if you are relaxed.
Once greeted by the nailgirls you will be guided to ‘Check In’ for your treat(s). You will then be invited to relax in our ‘Drying Lounge’.
Mobile Phones
The nailgirls spa is a place to relax, therefore using mobile phones and other communication devices is strongly discouraged. Please be considerate to our other clients. We hope that you will take and make urgent calls only, making them as quickly and quietly as possible.
Smoking
Smoking is not permitted at nailgirls.
Complimentary Drinks
Only clients aged eighteen or over age may enjoy a complimentary glass of fizz (depending on your treat). Therefore please do not be offended if we ask to see your I.D. Clients under the legal drinking age may enjoy available soft drinks.
nailgirls Mini’s
Juniors (under 14′s) must only enter the nailgirls spa with a parent or guardian.
Valuables
Please leave jewelry and other valuables at home. If you must bring your valuables to the spa, please keep them with you for the duration of your visit. nailgirls are not responsible for your lost or stolen property.
Pay Before you Paint
This way you will remain perfectly polished when you walk out the door.
Payments
For spa services and retail, we accept the following forms of payment: Visa, Visa Delta, Mastercard, Switch/Maestro and Solo, nailgirls spa-tificates and cash. We don’t not accept cheques.
Gratuities
Gratuities are welcome but not mandatory. We recommend between 10%-20% of the treat(s) provided. Gratuities can be paid in cash only.
Spa-tificates
Spa-tificates are nailgirls gift vouchers and are redeemable on all nailgirls merchandise and spa treat(s).
They are not redeemable for cash. The bearer is responsible for loss or theft of the spa-tificate and lost or stolen spa-tificates are not replaceable. Spa-tificates are valid for six months from the date of purchase and are transferable but not refundable.
Returns
We are happy to accept returns on nailgirls merchandise that has not been damaged, opened or used, within seven days of purchase and with a valid receipt. All returns are exchangeable for spa use only. There are NO cash refunds. We do not refund spa-tificates/ vouchers once the purchase has been made.
The Environment
Our bottles can be recycled if the polish has been completely rinsed out.
nailgirls products are free from: Toluene, Formaldehyde, Dibutyl Phthalate and Camphor. We do not test on animals and are products are vegan-friendly.
For more information please read our terms and Conditions
nailgirls spa Islington Council Licence Number LN/11077-010410
nailgirls Limited
Registered in England and Wales Company No. 6473985/ VAT No. 981865372
Registered office address – Acorn House, 33 Churchfield Road, Acton, London, W3 6AY.
nailgirls London Limited
Registered in England and Wales Company No. 7144840
Registered office address – Atrium Court, 15 Jockey’s Field’s, London, WC1R 4QR
